An in-depth look at how Mesh helps clients succeed
Project
An instructional design project for a telecommunications company to train users on an upgrade to a complex contact management, service order and accounting system. This project encompassed updating existing training materials, transitioning those materials from a legacy system, and creating new materials covering new system features.
Goals
• Create a smooth and efficient process for transitioning existing training materials from a legacy software system to a modern instructional design application.
• Enable trainers to effectively teach intricate job tasks.
• Provide consistent and complete training for the upgraded system.
Challenges
• No established transition processes or tools were available to move the existing training material to the new application.
• The upgrade to the contact management, service order and accounting system was under development during the course of the project and the interface was changing until very near the end of the project.
Solution
Three members of the Mesh team collaborated to deliver a seamless solution to the client. They efficiently divided tasks, and as they encountered obstacles, they developed creative solutions to offer the client.
The Mesh team researched and created a transition process that allowed the existing training materials to be moved to the new application much more quickly than anticipated.
Mesh team members worked closely with the engineering team to assure that all new features were thoroughly covered in the new training materials despite a changing interface.
Results
• The updated training materials were ready when the upgraded software system was rolled out.
• The existing training materials were efficiently transitioned to a modern instructional design application where they were then updated to cover the features of the client's new software system.
• Mesh delivered an effective and instructionally sound template for instructor materials that the client can use for future training projects.